Your time is precious...as is mine. I try to be as accommodating and flexible as possible because life happens. Here is my current policy on cancellations, no-shows, late arrivals, and reschedules.
If you need to cancel or reschedule your appointment please give at least 24 hours notice. You can call or text 508-982-8433 or email me at firstname.lastname@example.org
If you reschedule, your 50% deposit that was made to hold the appointment will carry over to your rescheduled appointment. If you cancel completely outside of the 24 hour window, I will refund your deposit.
Illness: Keeping my clients and myself safe is my number one priority. If you feel unwell (fever, sniffles, sore throat, stomach issues, etc), believe you might be getting sick, or have recently been caring for a family member that is sick, please reschedule your appointment. You will not be charged even if it's within 24 hours.
Snow: If you do not feel it is safe to drive due to weather, please let me know as soon as possible. I travel from Rhode Island and I won't travel if snow is predicted. I will let you know before your appointment if I need to reschedule due to snow.
If you have an appointment scheduled and you do not arrive and do not contact me, I will retain the 50% deposit used to hold the appointment.
Please arrive 5-10 minutes prior to your scheduled appointment time so we can discuss your needs for that appointment. If you are late for your appointment, I can not go over your scheduled time.